• Customer Care

  • Advanced Products

  • Philips™ Lifeline

  • Service/Technical Support

eCare
The Mircom Group support our customers with a secure, customer service portal that have the ability to query and download customer specific invoices and transaction statements, in print-friendly PDF format. All of Mircom's domestic and international customers have been provided a distinct security code that will allow them to access the site and register for this program.
Read more about e-Care | Click here to access eCare.MircomGroup.com
 
HST Ready
Effective July 1, 2010, both the Ontario and British Columbia provincial sales taxes will be combined with the federal goods and services tax (GST) to create a federally administered sales tax for taxable supplies made in both provinces - the Harmonized Sales Tax (HST). HST will apply at a rate of 13% in Ontario and 12% in British Columbia.
Ontario and BC customers - please click here for more information
UL 864 9th EDITION COMPLIANT
Mircom fire alarm systems are now UL864 9th Edition listed. This new 'UL Standard for Control Units and Accessories for Fire Alarm Systems' requires a range of new system enhancements and Mircom now meets or exceeds the specifications.
   
PHILIPS Lifeline's CarePoint™
MIRCOM is the Certified Solution Provider (CSP) for the PHILIPS Lifeline's CarePoint™ Resident Safety Solutions in Canada. MIRCOM provides a complete support service including stocking distribution, sales, installation support and after-sale services.

Click Here for More Information
   
This web site has been designed to fully support your needs for Technical Support. A complete set of documentation (including Data Sheets, Manuals, FAQs and Installation Guides) are posted on each product page. To search product pages, click on 'Products' in the navigation bar above or enter the product model number in the 'Search Field' (top right of page) or Click Here to access Fire products or Click Here to access Communications products.
For a complete list of documentation and software downloads, click on the 'Manuals and Downloads' link at the bottom right of this page. For Return Authorizations,
Click Here for Terms and Conditions or Click Here for information regarding the Authorization Process. Click here to access our Technical Support forum.